top of page


Client Support Specialist


Richardson, TX (Corporate Office)

Job Description:

We are seeking a talented and motivated individual to join our corporate team at Feng Cha as a Client Support Specialist. In this role, you will be responsible for providing exceptional support to our franchisees in their initial store setup, franchise compliance, and ongoing operation to ensure the success of our clients. You will work closely with franchisees, vendors, clients, and other internal teams to fulfill daily support.


  • Work closely with clients in the development of their location and track the development of these locations to ensure timely completion

  • Assist in researching of the site selection of proposed locations

  • Assist in producing guidance materials to assist client and company’s success

  • Maintain vendor relationship

  • Review current client performance by conducting market reports and operation guidelines to bring them to normal expectations.

  • Provide exceptional support to clients in their day-to-day operations, and troubleshoot issues as they arise

  • Monitor client compliance with company policies and procedures

  • Identify areas for improvement in franchise operations and develop and implement solutions


  • Bachelor's degree in Business, Management, Economics, or a related field

  • Strong communication and interpersonal skills

  • Proven ability to manage multiple projects and priorities simultaneously

  • Ability to analyze data

  • Strong negotiation skills

  • Experience with Microsoft Office Suite, particularly Outlook, Excel and PowerPoint

If you are a proactive problem solver, possess excellent communication skills, and have a passion for franchise development and support, we encourage you to apply for this exciting opportunity at Feng Cha. We offer competitive compensation, benefits, and opportunities for growth within our rapidly expanding organization.

Job Type: Full-time


  • Dental insurance

  • Health insurance

  • Paid time off

  • 401k


  • 8 hour shift

  • Monday to Friday

Ability to commute/relocate:

  • Richardson, TX: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have experience with multiple deadlines due around the same time? How did you manage your time?

  • What types of things were you responsible for doing at your last job?

  • What about this position made you want to apply?

  • What salary range are you targeting for this position?

  • How does your work experience and skill set help you in regards to this position?


  • Bachelor's (Required)


  • Restaurant management: 1 year (Required)

  • Customer service: 1 year (Required)

bottom of page