Client Support Specialist
Richardson, TX (Corporate Office)
We are seeking a talented and motivated individual to join our corporate team at Feng Cha as a Client Support Specialist. In this role, you will be responsible for providing exceptional support to our franchisees in their initial store setup, franchise compliance, and ongoing operation to ensure the success of our clients. You will work closely with franchisees, vendors, clients, and other internal teams to fulfill daily support.
Work closely with clients in the development of their location and track the development of these locations to ensure timely completion
Assist in researching of the site selection of proposed locations
Assist in producing guidance materials to assist client and company’s success
Maintain vendor relationship
Review current client performance by conducting market reports and operation guidelines to bring them to normal expectations.
Provide exceptional support to clients in their day-to-day operations, and troubleshoot issues as they arise
Monitor client compliance with company policies and procedures
Identify areas for improvement in franchise operations and develop and implement solutions
Bachelor's degree in Business, Management, Economics, or a related field
Strong communication and interpersonal skills
Proven ability to manage multiple projects and priorities simultaneously
Ability to analyze data
Strong negotiation skills
Experience with Microsoft Office Suite, particularly Outlook, Excel and PowerPoint
If you are a proactive problem solver, possess excellent communication skills, and have a passion for franchise development and support, we encourage you to apply for this exciting opportunity at Feng Cha. We offer competitive compensation, benefits, and opportunities for growth within our rapidly expanding organization.
Job Type: Full-time
Paid time off
Restaurant management: 1 year (Required)
Customer service: 1 year (Required)