Barista and Operation Trainer

Location: Richardson, TX

Travel: up to 40% travel

Full Time Compensation: $50,000/annual + Bonus

Job Type: Full-time

Job Summary:

FENG CHA is looking for a hardworking Trainer to join our fun, fast-casual cafe. We are seeking individuals who have a passion for tea and desserts, resonate with our company's values, and are enthusiastic about customer service.  Must be a true team player by respecting all staff, proving dependability, and showing initiative. Opportunity for growth within the company.

Our Trainers are our Brand Ambassadors. As such, they must always demonstrate and uphold Feng Cha culture. As a Feng Cha Trainer, you will be responsible for training franchise owners, managers, and team members in their respective roles so they can provide every guest with an outstanding experience. This person will learn all brand standards, follow them, and inspire others to do the same. Our training department seeks to improve its methods and materials continuously; feedback will be essential in achieving this goal.

Essential Responsibilities

Training

• Conduct initial training for owners and/or managers at either our corporate office or franchisee’s store

• Conduct manager and team member training for store openings

• Establish open lines of communication with franchise owners and their managers and be able to provide performance feedback on training participants

• Coach employees and identify areas of improvement

• Schedule training and delivery of training materials

Operation & Research

• Take initiative in creating, leading, and encouraging efficiency through new or refined procedures

• Define training needs and develop standardized training for owners, management teams, and employees of a new and existing franchise

• Assist in new recipe creation and operation improvement

General Responsibilities:

• Conduct field training programs that include calibration and remediation of existing restaurants

• Complete assigned new store openings, and follow-up visits to ensure operation complied with company guidelines and sale goals

• Support implementation/roll-out of new products and procedures in conjunction with the Marketing Department

• Ensure that franchising stores maintain product quality, customer service, cleanliness & maintenance, training & staffing, and branding standards

• Learn and enforce all recipes, kitchen procedures, and policies

• Inspect stores routinely to ensure franchisee compliance and quality control

• Communicate with franchisees and store managers on operation and training issues

Required Knowledge, Skills, and Abilities

• Strong attention to detail

• Demonstrated collaborative skills and open to feedback

• Ability to adapt flexibly to work  schedule and travel for work

• Fluency in English is required

• Must be able to travel up to 40% of the time

• Food Manager Certification (Preferred)

Physical/Personal Demands

• Exert up to 55 pounds of force  occasionally to lift, carry, push, pull or otherwise, move objects

• Must be able to stand for long  periods and exert well-paced mobility, including bending and stooping, for the duration of the workday

• Must be able to work and perform all duties at any station in the kitchen or service area

• Must be able to fly without restrictions or issue

Company's website:

• www.fengchausa.com

Work Remotely:

• No

Benefits:

• Dental Insurance

• Medical Insurance

• Paid Time Off

• Bonus Pay

• Travel Allowance

FENG CHA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Feng Cha complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.